How to cancel Houzz Pro: the 30-day notice rule and the 12-month term
Cancelling Houzz Pro is partly self-serve, but the 12-month minimum term and the notice window decide whether you actually stop paying. What its own pages say, checked 2026-07-30.
By Idan Mann, founder of NYA
The short answer
You can start a Houzz Pro cancellation yourself, but two terms decide when you actually stop paying: the 12-month minimum contract and the 30-day notice window. The free trial auto-continues into that paid term unless you cancel before it ends, so your renewal date determines whether cancelling stops the next charge.
Two different things get confused here: ending the auto-renewal, and getting out of a term you have already committed to. The first is straightforward. The second usually is not.
Where the cancellation controls are
Cancellation is partly self-serve — you can start it from your account settings under Subscriptions, and Houzz also publishes a cancellation notice form. That part is not the obstacle. Here is the exact path, taken from Houzz's own help page on 2026-07-30.
If you are on the free trial (desktop)
- Click the Settings (gear) icon and choose Subscriptions.
- Select Manage My Subscriptions.
- Choose Submit a request to cancel your subscription.
- Confirm with Yes, I'd Like to Cancel and answer the short exit survey.
If the trial has already converted, do not assume you are locked in for the year yet: the help page describes a 7-day grace period after the trial ends in which cancelling costs you one month's billing rather than the full annual contract. If you missed the deadline by a day or two, that paragraph is worth more than the rest of the page — act inside the window.
If you are on a paid annual plan
The same Settings → Subscriptions path submits the request, but read it for what it is: a do-not-renew instruction, not an immediate cancellation. Houzz asks for the request at least 30 days before your next renewal date, and offers three routes — the Settings path above, the cancellation notice form at info.houzz.com/pronotices-US, or your Customer Success Manager. One practical note from checking it today: that form link now redirects to houzz.com/pro-notices, which sits behind a Houzz sign-in — so do not leave it to the last day of your notice window.
“Most of our Houzz Pro plans are annual 12-month contracts, so you will not be able to cancel early.”
For mid-contract situations, the help page routes you to support at (888) 316-6960 or live chat to discuss alternatives — which is to say, early release is discretionary, not a button.
If you subscribed through the mobile app
Flex-plan subscriptions started on iPhone or Android are managed through the app stores, not the desktop Settings path — Houzz maintains separate instructions for those.
The obstacle is the term you agreed to
If you are inside a 12-month minimum term, cancelling stops the renewal — it does not end the current commitment. This is the single most common source of surprise in public complaints about Houzz Pro, and it is stated on Houzz's own page rather than buried in a contract nobody reads.
Before you cancel, do these three things
- Find your term start date. The notice window is measured against your renewal, not against today.
- Export anything you need — client lists, proposals, invoices and project photos. The full checklist is below; do it before access lapses, not after.
- Put the cancellation in writing and keep a copy with a timestamp, so the notice date is not something you have to argue about later.
The export checklist, in detail
There is no single "export my business" button in Houzz Pro. Going by Houzz's own help docs, your data comes out in pieces — and the account-deletion page warns that once an account closes you lose access to "business records, ideabooks or other content" for good. Work through this table while you still have a login.
| What | Where the export lives | What you get |
|---|---|---|
| Financial transactions | Financials → Reports → Incoming / Outgoing Transactions by Project → Export Excel (help doc) | Excel spreadsheet per report |
| Vendor and subcontractor lists | Company → Vendors or Subcontractors → Actions → Export Vendor List / Export Subcontractor List (help doc) | Spreadsheet |
| Proposals, invoices, estimates and other documents | Open each document and print or download it (help doc) | PDF — one document at a time, no bulk export |
| Selections tracker | Export from the tracker itself (help doc) | Shareable worksheet |
| Profile, messages and ideabooks | Your Houzz → Edit Profile & Settings → Privacy Settings → Download a Copy of Your Data (help doc) | Emailed download link, within 7 days |
One more escape hatch: if you ran the QuickBooks Online sync, your ledger already lives outside Houzz and survives cancellation untouched. Confirm the sync is current before your access ends — it is much easier than reconstructing a year of transactions from exported spreadsheets.
What happens after you cancel
Your public profile and reviews stay up
Cancelling Houzz Pro ends the software subscription, not your presence on Houzz. The free business profile and directory listing are a separate, free product, and genuine client reviews stay attached to that profile under Houzz's review policies. If you want everything gone, that is account deletion — a different process with real teeth: Houzz's help page says an account with an active subscription cannot be deleted at all, that deletion is permanent and removes your access to business records and ideabooks, and that complete deletion can take up to 90 days.
If you came from Ivy
Designers who migrated from Ivy sometimes assume the old account is still back there somewhere. It is not. Houzz's own Ivy page states that Ivy stopped taking new memberships and feature updates after the merge into Houzz Pro, that migration closed your Ivy account automatically, and that the move is one-way — "you will not be able to go back to Ivy." For pre-2020 Ivy data, the export checklist above is the whole game.
Where designers move next
Most people leaving Houzz Pro are not looking for a cheaper version of the same thing — they want a lower flat bill and no annual commitment. That is what NYA is: $49 a month for a solo designer, $129 for a studio of up to five, no per-seat billing, 7 days free and cancel anytime. If you are mid-term with Houzz, start the trial anyway and migrate at your renewal date.
Common questions
- Can I cancel Houzz Pro at any time?
- You can stop the auto-renewal from your account settings, but Houzz Pro's free-trial page states a 12-month minimum contract length, so cancelling inside a term ends the renewal rather than the current commitment.
- Does the Houzz Pro free trial automatically become a paid plan?
- Yes. Houzz's own page states the package automatically continues after the free trial ends unless you cancel it.
- How do I cancel my Houzz Pro free trial?
- On desktop: Settings → Subscriptions → Manage My Subscriptions → Submit a request to cancel your subscription, then confirm. If the trial has already converted, Houzz's help page describes a 7-day grace period in which cancelling costs you one month's billing rather than the full annual contract — checked 2026-07-30.
- How do I delete my Houzz account entirely?
- Deleting the account is separate from cancelling the subscription — Houzz will not delete an account that has an active subscription, so cancel first. Deletion is permanent, removes your access to business records and ideabooks, and Houzz says complete deletion can take up to 90 days.